Customer support services

Security & Protection

Recovery phrase protection and security standards

VaultGuide is an independent knowledge base. We enforce strict boundary standards to protect non-custodial assets across the ecosystem.

100%

Non-custodial

Zero

Credential requests

24/7

Anti-phishing guard

Uncompromising standard

No legitimate support resource will ever ask for your credentials, private key, or secret recovery phrase.

Essential practices

Core security protocols

Independent verification steps for every transaction.

Step 01
Step 02
Step 03

Block explorer validation

Offline phrase storage

Official RPC parameters

Confirm every smart contract address and transaction hash directly on the official chain explorer before interacting.

Never photograph, type into cloud notes, or store your 12-word secret recovery phrase in any digital medium.

Verify custom network chain IDs and RPC endpoints to prevent malicious signature interception.

Verified guidance

Security rules explained

Phishing sites often mimic genuine support desks by prompting wallet connections to sync balances. True support never requires connection.

Non-Custodial Security Researcher

Gas estimation errors should always be checked locally via explorer parameters rather than trusting third-party dApp prompts.

Protocol Integrity Lead

Read Security Guidelines

Consult documentation or report suspicious domains

Review our knowledge base or submit suspected phishing links for community warning updates.